TERMS & CONDITIONS & CARRIER OPERATING PROCEDURES
BSJ COMPANY LLC...
BSJ Company LLC (“BSJ,” “Carrier,” “we,” “us,” or “our”) is a Florida-based freight transportation company providing cargo transportation and delivery services pursuant to applicable federal, state, and local laws and regulations.
These Terms & Conditions establish the general rules governing transportation services provided by BSJ Company LLC to shippers, customers, businesses, brokers, logistics companies, and other authorized parties (“Customer”).
1. ACCEPTANCE OF TERMS
By requesting, booking, tendering, or accepting transportation services from BSJ Company LLC, the Customer agrees to these Terms & Conditions, together with any applicable:
Rate confirmation
Transportation agreement
Bill of lading
Shipping instructions
Written service agreement
Purchase order
Customer-specific requirements accepted by BSJ
If a written transportation agreement specifically applies to a shipment and conflicts with these Terms, the applicable written agreement will control to the extent permitted by law.
2. CARRIER STATUS
BSJ Company LLC provides transportation services as a motor carrier when operating under its applicable authority.
BSJ does not represent itself as a freight broker unless separately authorized and contracted to provide brokerage services.
For-hire interstate carriers may be subject to FMCSA registration and operating-authority requirements depending on their operation.
3. SERVICE AREA
BSJ Company LLC is based in Florida and may provide transportation services throughout Florida and other areas of the United States, subject to:
Available equipment
Driver availability
Customer requirements
Applicable operating authority
Cargo restrictions
Insurance requirements
Federal and state regulations
Road and weather conditions
Acceptance of a shipment does not guarantee that BSJ will accept future shipments.
4. LOAD ACCEPTANCE
BSJ reserves the right to accept or decline a shipment.
Before accepting a load, BSJ may evaluate:
Origin and destination
Commodity
Weight and dimensions
Pickup and delivery requirements
Required delivery time
Equipment requirements
Insurance requirements
Special handling requirements
Regulatory restrictions
Driver and equipment availability
Overall safety considerations
BSJ may decline a shipment that presents an unreasonable safety, legal, insurance, operational, or financial risk.
5. PROHIBITED OR RESTRICTED CARGO
Customers must accurately disclose the nature of all freight.
BSJ may refuse cargo that is:
Illegal
Improperly packaged
Unsafe
Misdeclared
Overweight
Improperly secured
Hazardous without appropriate authorization
Outside BSJ’s insurance or operating authority
Prohibited by law or regulation
Otherwise unsuitable for the equipment or service requested
Hazardous materials will only be accepted when BSJ is properly authorized, equipped, insured, and qualified to transport the material.
6. SHIPPER RESPONSIBILITIES
The Customer is responsible for providing accurate information concerning:
Cargo description
Quantity
Weight
Dimensions
Pickup location
Delivery location
Contact information
Special handling instructions
Delivery requirements
Declared value when applicable
The Customer must properly package and prepare freight for transportation unless BSJ has expressly agreed in writing to provide such services.
7. CARGO LOADING AND SECUREMENT
BSJ will follow applicable cargo securement and safety requirements.
FMCSA cargo-securement rules require applicable cargo to be properly immobilized or secured to prevent shifting, falling, leaking, or other unsafe movement.
BSJ may refuse to transport freight when:
Cargo cannot be safely secured;
Cargo exceeds equipment limitations;
Cargo is improperly packaged;
Loading creates an unsafe condition; or
Required information has not been provided.
8. PICKUP PROCEDURE
Drivers should:
Arrive at the designated pickup location.
Verify shipment information.
Confirm the freight being tendered.
Inspect the shipment when reasonably possible.
Verify loading and securement requirements.
Obtain required shipping documentation.
Record pickup time.
Depart when the shipment is properly loaded and safe for transportation.
9. DELIVERY PROCEDURE
At delivery, BSJ may:
Confirm the delivery location.
Verify the receiving party.
Deliver the shipment.
Obtain proof of delivery.
Record delivery date and time.
Document exceptions, shortages, visible damage, or refused freight.
Submit required documentation to the Customer.
10. PROOF OF DELIVERY
Proof of delivery may include:
Signed bill of lading
Electronic delivery confirmation
Delivery receipt
Digital signature
Name of receiving party
Date and time of delivery
Delivery photographs when appropriate
Customers should retain their shipping documentation for their records.
11. DELIVERY TIMES
BSJ will make reasonable efforts to meet agreed pickup and delivery appointments.
However, delivery times may be affected by:
Traffic
Weather
Road closures
Vehicle breakdowns
Accidents
Loading or unloading delays
Customer delays
Facility closures
Government restrictions
Safety requirements
Other circumstances outside BSJ’s reasonable control
BSJ does not guarantee an exact delivery time unless specifically agreed to in a written contract.
12. DRIVER SAFETY
Safety takes priority over delivery deadlines.
BSJ will not require or knowingly permit a driver to operate in violation of applicable safety requirements.
Where applicable, drivers must comply with federal hours-of-service requirements. FMCSA’s current guidance generally applies HOS requirements to qualifying commercial motor vehicles and drivers.
A driver may delay, stop, or refuse transportation when continuing would create an unsafe or unlawful condition.
13. CUSTOMER COMMUNICATION
Customers should provide accurate contact information and remain reasonably available during transportation.
BSJ may provide updates concerning:
Pickup
Transit status
Delays
Delivery
Exceptions
Documentation
Cargo issues
Customers should promptly communicate any changes affecting the shipment.
14. RATES AND TRANSPORTATION CHARGES
Transportation rates may be established through:
Written quote
Rate confirmation
Transportation agreement
Contract
Customer account agreement
Other written authorization
Additional charges may apply when services differ from the originally agreed shipment, including approved:
Detention
Waiting time
Additional stops
Redelivery
Storage
Special handling
Accessorial services
Changes in shipment requirements
15. PAYMENT TERMS
Payment terms will be established by the applicable invoice, contract, rate confirmation, or customer agreement.
Unless otherwise agreed in writing, invoices are due according to the payment terms stated on the invoice.
Past-due balances may result in:
Suspension of services
Collection activity
Applicable late charges where legally permitted
Recovery of reasonable collection costs where permitted by contract and law
16. CARGO LOSS OR DAMAGE
BSJ will handle cargo claims according to applicable federal and state law and any governing transportation agreement.
Customers should immediately notify BSJ of visible loss or damage and preserve relevant documentation and photographs.
Claims should include sufficient information to identify:
Shipment
Bill of lading
Delivery date
Nature of loss or damage
Amount claimed
Supporting documentation
Federal regulations address processing of loss and damage claims for motor carriers, and applicable claim procedures should be followed.
17. LIMITATIONS REGARDING CLAIMS
Nothing in these Terms is intended to waive or reduce any liability that cannot legally be waived or limited.
Any limitation of liability, cargo valuation, declared value, insurance requirement, or claim procedure will be governed by applicable law and the specific transportation agreement governing the shipment.
18. CUSTOMER-PROVIDED INFORMATION
Customers must provide accurate information.
BSJ is not responsible for delays or additional costs caused by inaccurate or incomplete information supplied by the Customer.
19. CANCELLATIONS
Customers should provide cancellation notice as early as reasonably possible.
Depending upon the circumstances, cancellation or service charges may apply when BSJ has already:
Dispatched equipment;
Assigned a driver;
Arrived at pickup;
Begun transportation;
Incurred non-refundable expenses; or
Reserved capacity specifically for the shipment.
20. DETENTION AND WAITING TIME
When a driver is required to wait beyond the agreed loading or unloading period, additional charges may apply if provided in the applicable rate confirmation or customer agreement.
BSJ may document:
Arrival time
Appointment time
Loading start time
Loading completion time
Delivery arrival time
Unloading completion time
21. STORAGE AND ABANDONED FREIGHT
BSJ may take reasonable steps to protect freight when delivery cannot be completed.
Additional transportation, storage, handling, redelivery, or other charges may apply where legally permitted and provided under the applicable agreement.
22. FORCE MAJEURE
BSJ is not responsible for failure or delay caused by circumstances beyond its reasonable control, including:
Severe weather
Natural disasters
Accidents
Road closures
Government actions
Labor disruptions
Emergencies
Equipment failures
Security events
Acts of third parties
Other extraordinary circumstances
BSJ will make reasonable efforts to communicate material delays.
23. CUSTOMER PROPERTY
Customers are responsible for ensuring that freight, packaging, pallets, containers, and other property tendered for transportation are suitable for transportation.
24. CONFIDENTIALITY
BSJ and its customers may receive confidential business information during transportation transactions.
Each party agrees to use reasonable measures to protect confidential information and not disclose it except when:
Required by law;
Necessary to perform transportation services;
Required by an authorized governmental agency; or
Authorized by the party providing the information.
25. PRIVACY
Customer information will be handled according to BSJ Company LLC’s applicable Privacy Policy.
26. COMPLIANCE
BSJ will maintain applicable registrations, operating authority, insurance, safety procedures, and other required credentials applicable to its transportation operations.
FMCSA states that insurance requirements vary based on carrier type, authority, cargo, and vehicle characteristics.
27. CUSTOMER COMPLIANCE
Customers must comply with all applicable laws and must not request BSJ to perform transportation services that would violate:
Federal law
Florida law
Other applicable state law
FMCSA regulations
Hazardous-material requirements
Weight restrictions
Safety requirements
BSJ’s operating authority or insurance limitations
28. INDEPENDENT BUSINESS RELATIONSHIP
Unless a separate written agreement states otherwise, the Customer and BSJ are independent contracting parties.
Nothing in these Terms creates a partnership, joint venture, employment relationship, or agency relationship.
29. NO GUARANTEE OF AVAILABILITY
BSJ does not guarantee:
Equipment availability
Driver availability
Load availability
Future contracts
Future transportation capacity
Specific routes
Specific delivery times
Continuous service availability
30. WEBSITE INFORMATION
Information displayed on the BSJ website is provided for general informational purposes and does not automatically constitute a transportation contract.
A transportation service becomes binding according to the applicable written quote, rate confirmation, transportation agreement, bill of lading, or other accepted shipment documentation.
BSJ CARRIER OPERATING PROCEDURES
Procedure 1 — Customer Intake
Before accepting a new customer, BSJ should collect:
Legal business name
Contact person
Business address
Phone
Email
Billing information
Shipment requirements
Insurance requirements
Payment terms
Required documentation
Procedure 2 — Load Review
Before accepting a shipment, verify:
Cargo → Weight → Dimensions → Origin → Destination → Equipment → Rate → Pickup → Delivery → Special Requirements
No load should be accepted until the carrier determines that it can safely and legally perform the transportation service.
Procedure 3 — Dispatch
Dispatch should document:
Driver
Vehicle
Shipment number
Pickup
Delivery
Customer
Cargo
Appointment times
Special instructions
Rate
Required documents
Procedure 4 — Pickup
Driver verifies:
LOAD → DOCUMENTS → CONDITION → SECUREMENT → DEPARTURE
Any discrepancy should be documented before departure when practical.
Procedure 5 — Transit
Driver follows:
Applicable traffic laws
Safety procedures
HOS requirements when applicable
Cargo securement requirements
Customer instructions that do not conflict with safety or law
FMCSA requires applicable cargo to be properly secured, and carriers must follow applicable securement requirements.
Procedure 6 — Delivery
Driver obtains:
Receiver confirmation
Signature/POD when applicable
Delivery date/time
Exception documentation
Photos when appropriate
Procedure 7 — Documentation
After delivery, required documents should be submitted to the office for:
Billing
Recordkeeping
Customer reporting
Claims documentation
Compliance records
Procedure 8 — Incident Reporting
Any accident, cargo damage, theft, roadside emergency, injury, or significant operational incident should be reported to management as soon as reasonably possible.
The driver should prioritize:
SAFETY → EMERGENCY RESPONSE → SECURE CARGO → NOTIFY MANAGEMENT → DOCUMENT INCIDENT
Procedure 9 — Cargo Claim Handling
When loss or damage is reported:
Record the shipment information.
Preserve photographs and documentation.
Obtain the bill of lading/POD.
Document the condition of the cargo.
Notify the appropriate internal contact.
Follow the applicable claim procedure.
Preserve all correspondence.
Review the claim under the governing transportation agreement and applicable law.
Procedure 10 — Customer Complaint Resolution
Customer complaints should be:
Received professionally.
Documented.
Investigated.
Assigned to the appropriate representative.
Resolved when possible.
Documented with the final outcome.
IMPORTANT WEBSITE DISCLAIMER
BSJ Company LLC provides freight transportation services subject to applicable federal, state, and local requirements. Services, routes, equipment, cargo types, delivery schedules, rates, and availability may vary. Nothing on this website guarantees transportation availability, employment, contracts, freight volume, revenue, delivery times, or future business opportunities.
These Terms & Conditions are intended as a general business framework and do not replace applicable federal or Florida statutes, regulations, FMCSA requirements, insurance policies, transportation contracts, rate confirmations, bills of lading, or legal advice. Where applicable law or a governing transportation agreement imposes a different requirement, the applicable law or agreement controls.
